This Privacy Policy explains how [Business Legal Name], operating [Website Name], collects, uses, stores, protects, and shares personal information when you visit our website, book appointments, purchase products, submit forms, contact us, or use our services.
1. Information We Collect
We may collect the following information:
- Name, age, gender, phone number, email address, and address
- Appointment details, consultation preferences, symptoms, medical history, and prescription information voluntarily shared by you
- Product order details, billing details, delivery address, payment status, and transaction references
- Feedback, reviews, messages, complaints, and support communications
- Device information, browser details, IP address, location approximation, cookies, pages visited, and website usage data
- Any documents or images uploaded by you for consultation, prescription verification, insurance, or support
2. How We Use Your Information
We use your information to:
- Confirm appointments and provide healthcare-related services
- Process product orders, payments, shipping, returns, refunds, and customer support
- Communicate through phone, WhatsApp, SMS, email, or other channels
- Maintain patient/service records where required
- Improve website performance, user experience, product listings, and service quality
- Send important updates, reminders, offers, or health awareness content, where permitted
- Prevent fraud, misuse, unauthorized access, and legal violations
- Comply with applicable legal, regulatory, tax, accounting, and medical record requirements
3. Medical and Sensitive Information
Any medical or health-related information shared by you is treated with care and used only for consultation, treatment support, product suitability, prescription verification, service delivery, internal records, or legal compliance.
Please do not submit unnecessary sensitive information through public forms. For urgent or serious medical issues, contact a doctor or emergency medical facility directly.
4. Consent
By using our website, submitting forms, booking appointments, placing orders, uploading documents, or communicating with us, you consent to the collection and use of your information as described in this Privacy Policy.
You may withdraw consent for non-essential communications by contacting us. However, withdrawal may affect our ability to provide certain services, appointment support, order processing, or legal record maintenance.
5. Sharing of Information
We do not sell your personal information. We may share limited information with:
- Doctors, consultants, therapists, and authorized staff
- Payment gateway providers
- Courier and delivery partners
- IT, hosting, website maintenance, analytics, SMS, email, WhatsApp, and CRM service providers
- Insurance/TPA support teams where you request insurance-related assistance
- Government, legal, regulatory, tax, or law enforcement authorities where required
- Professional advisors such as auditors, accountants, or legal consultants where necessary
6. Payment Information
Online payments may be processed through third-party payment gateways. We do not store your full card number, CVV, UPI PIN, net banking password, or sensitive payment credentials on our website. Payment gateway use is subject to the gateway provider’s own terms and privacy practices.
7. Data Security
We take reasonable technical and organizational measures to protect your information against unauthorized access, misuse, loss, alteration, or disclosure. However, no website, internet transmission, or digital storage system is completely secure. You are responsible for keeping your login details, device, and communication channels secure.
8. Data Retention
We retain personal information only as long as necessary for service delivery, medical/appointment records, order processing, legal compliance, tax/accounting requirements, dispute resolution, fraud prevention, and legitimate business purposes. When no longer required, information may be deleted, anonymized, or securely archived.
9. Cookies and Tracking
We may use cookies and similar technologies to improve website performance, remember preferences, analyze traffic, support security, and improve marketing. For more details, please read our Cookie Policy.
10. Children and Minors
Our services for minors must be used with the consent and involvement of a parent or legal guardian. We do not knowingly collect personal information from minors without appropriate guardian involvement.
11. Your Rights
Subject to applicable law, you may request access, correction, updating, deletion, or withdrawal of consent for your personal information. Some information may need to be retained for legal, medical, accounting, or dispute-related reasons.
12. Grievance and Contact
For privacy-related questions or complaints, contact:
[Business Legal Name]
Address: [Full Address]
Phone: [Phone]
Email: [Email]
Grievance Officer: [Grievance Officer Name]