This Return and Exchange Policy applies to physical products purchased from [Website Name].
1. Return/Exchange Eligibility
Return or exchange may be accepted only if:
- Wrong product was delivered
- Product was damaged, leaking, broken, or expired at delivery
- Product received does not match the confirmed order
- Items are missing from the package
- Product has a verified manufacturing defect
You must raise the request within 48 hours of delivery.
2. Non-Returnable Products
For safety, hygiene, and medical reasons, we may not accept return or exchange for:
- Opened, used, or partially consumed medicines/products
- Products with broken seal, tampered packaging, or missing labels
- Oils, powders, personal care items, hygiene products, and consumables once opened
- Customized, personalized, or prescription-based medicines
- Products damaged after delivery due to misuse, improper storage, or negligence
- Products returned without invoice, order number, or proof of purchase
- Products purchased during clearance or special offers marked as non-returnable
3. Return Request Process
To request return or exchange, contact us within 48 hours of delivery and provide:
- Order number
- Registered phone/email
- Invoice copy
- Clear photos/video of the issue
- Product batch number and expiry date, where applicable
- Unboxing video, if available
Our team will review and confirm whether the product is eligible for return, replacement, exchange, or refund.
4. Inspection and Approval
All returned products are subject to inspection. Return approval is not automatic. If the returned product does not meet eligibility conditions, the request may be rejected and the product may be sent back to you, subject to shipping charges.
5. Exchange
Exchange is subject to product availability. If the same product is unavailable, we may offer an alternate product, store credit, or refund as approved.
6. Return Shipping
If the issue is due to our error, wrong delivery, damaged delivery, or verified defect, we may arrange pickup where serviceable or reimburse reasonable return shipping after approval.
If return is requested for any reason not caused by us, return shipping charges may be borne by the customer.
7. Refund After Return
Approved refund after return will be processed only after the product is received, inspected, and accepted by us.
8. Contact
Phone: [Phone]
Email: [Email]