This Shipping and Delivery Policy applies to physical products purchased through [Website Name].
1. Shipping Coverage
We currently deliver to serviceable locations in India through available courier, postal, or delivery partners. Delivery availability may depend on your PIN code, product type, courier coverage, and regulatory requirements.
2. Order Processing Time
Orders are usually processed within 1 to 3 business days after payment confirmation, stock availability, prescription verification if required, and order approval.
Processing may take longer during holidays, high-demand periods, stock verification, prescription review, or courier delays.
3. Estimated Delivery Time
Estimated delivery time is usually:
- Local/nearby areas: 1 to 3 business days
- Other areas in Tamil Nadu/Kerala: 2 to 5 business days
- Other Indian locations: 4 to 10 business days
- Remote or difficult service areas: may take longer
Delivery timelines are estimates and not guaranteed.
4. Shipping Charges
Shipping charges, if applicable, will be shown during checkout or communicated before order confirmation. Free delivery may be available for selected products, offers, locations, or order values.
5. Prescription or Verification Requirement
Certain Ayurveda medicines or products may require doctor consultation, prescription, or medical verification before dispatch. If required documents are not provided, the order may be delayed, cancelled, or refunded.
6. Delivery Attempts
Courier partners may attempt delivery as per their process. If delivery fails due to incorrect address, unavailable recipient, refused delivery, phone not reachable, or incomplete information, additional shipping charges may apply for re-dispatch.
7. Damaged, Wrong, or Missing Items
If you receive a damaged, wrong, expired, leaking, or missing product, contact us within 48 hours of delivery with:
- Order number
- Invoice copy
- Clear photos/video of package and product
- Unboxing video, if available
- Description of the issue
Approved cases will be handled under our Return/Exchange Policy.
8. Risk After Delivery
Once the product is delivered to the address provided by you, responsibility for safe storage and usage passes to you. Please check packaging and product details immediately after delivery.
9. Contact
For shipping support:
Phone: [Phone]
Email: [Email]