Welcome to [Website Name], operated by [Business Legal Name]. By accessing our website, booking an appointment, purchasing products, submitting forms, or using any service through [Website URL], you agree to these Terms and Conditions.
1. Use of Website
This website provides information about Ayurveda treatments, therapies, doctors, wellness services, products, appointments, blogs, offers, and related healthcare services. You agree to use this website only for lawful purposes and not to misuse, damage, interrupt, copy, hack, scrape, or attempt unauthorized access to any part of the website or system.
2. Medical and Healthcare Services
The information available on this website is for general awareness only. It does not replace direct consultation, diagnosis, or treatment by a qualified medical practitioner. Treatment suitability, medicine dosage, therapy duration, expected outcome, and follow-up requirements may vary from person to person and will be decided only after consultation.
For emergency conditions, severe symptoms, sudden pain, breathing difficulty, accident, poisoning, allergic reaction, or any life-threatening situation, please contact the nearest emergency medical facility immediately.
3. Appointment Booking
Appointment booking through the website, phone, WhatsApp, or any online channel is subject to doctor availability and confirmation from our team. Submitting an appointment request does not guarantee consultation unless confirmed by us.
We may contact you by phone, WhatsApp, SMS, or email for appointment confirmation, rescheduling, medical clarification, payment confirmation, or service updates.
4. Product Orders
Products listed on the website may include Ayurveda medicines, wellness products, oils, powders, supplements, personal care products, or other approved items. Product availability, pricing, packaging, offers, and delivery timelines may change without prior notice.
Certain Ayurveda medicines or products may require doctor consultation or a valid prescription before dispatch. We reserve the right to hold, cancel, or reject an order if required information, prescription, payment, stock, or regulatory compliance is not complete.
5. Pricing and Payments
All prices are displayed in Indian Rupees unless otherwise stated. Taxes, delivery charges, consultation fees, service charges, or additional charges may be shown separately during checkout or communicated before confirmation.
Payment success does not automatically confirm acceptance of an order or appointment. If payment is received but the order or service cannot be fulfilled, we will provide refund, reschedule, or alternate options as per our policies.
6. Cancellation, Refund, Return, and Exchange
Cancellation, refund, return, and exchange requests are governed by our separate policies:
- Refund/Cancellation Policy
- Shipping/Delivery Policy
- Return/Exchange Policy
These policies form part of these Terms and Conditions.
7. User Information
You agree to provide accurate name, phone number, email, address, age, medical information, prescription details, payment details, and other required information. We are not responsible for delays, failed delivery, wrong consultation records, or order issues caused by incorrect or incomplete information submitted by you.
8. Prohibited Use
You must not use this website to submit false medical information, upload fake prescriptions, misuse offers, place fraudulent orders, make abusive communications, violate intellectual property rights, attempt unauthorized access, or engage in any activity that may harm the website, business, staff, doctors, users, or third parties.
9. Intellectual Property
All website content, including text, images, videos, design, logo, graphics, icons, layout, product descriptions, treatment descriptions, blogs, and other materials, belongs to [Business Legal Name] or its respective owners. You may not copy, reproduce, modify, distribute, or commercially use any content without written permission.
10. Third-Party Links and Tools
Our website may use third-party services such as payment gateways, courier partners, Google Maps, Google Reviews, analytics tools, insurance/TPA links, or social media links. We are not responsible for the content, service quality, policies, downtime, errors, or actions of third-party platforms.
11. Limitation of Liability
We make reasonable efforts to keep information accurate and services reliable. However, we do not guarantee that the website will always be error-free, uninterrupted, or fully updated. To the maximum extent permitted by law, we shall not be liable for indirect, incidental, special, consequential, or business losses arising from website use, delayed services, third-party failures, user error, or circumstances beyond our control.
12. Changes to Terms
We may update these Terms and Conditions from time to time. Updated terms will be posted on this page with the revised date. Continued use of the website after changes means you accept the updated terms.
13. Governing Law and Jurisdiction
These Terms shall be governed by the laws of India. Any dispute shall be subject to the jurisdiction of the competent courts at [Kanyakumari District / Nagercoil / Tamil Nadu — confirm final jurisdiction], unless applicable law provides otherwise.
14. Contact
For any questions, complaints, or support requests, contact:
[Business Legal Name]
Address: [Full Address]
Phone: [Phone]
Email: [Email]
Grievance Officer: [Grievance Officer Name]
GSTIN: [GSTIN, if applicable]